Privacy Policy

Cool Flow USA ("Agency," "we," "us," or "our") is a digital marketing agency providing growth services exclusively to HVAC businesses, operating out of Georgia, United States. This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors to our website and clients of our services.

By using our website or engaging our services, you agree to the practices described in this policy.

We collect only the information necessary to provide our services and respond to your inquiries. This includes:

• Full name and business/company name
• Email address and phone number
• Services you are interested in
• Information shared voluntarily during consultations or communications
• Website usage data (pages visited, browser type, device, IP address) collected via cookies and analytics tools

We do not collect sensitive personal information such as Social Security numbers, financial account details, or health information.

Information you provide is used solely for legitimate business purposes, including:

• Sending you a Calendly scheduling link to book your free consultation
• Following up on your inquiry and discussing our services
• Delivering, managing, and improving the services you have contracted with us
• Sending account updates, monthly performance reports, and service communications
• Complying with applicable legal obligations

To deliver our services effectively, we utilize the following third-party platforms. Each operates under its own privacy policy:

We encourage you to review the privacy policies of these platforms directly. Cool Flow USA is not responsible for their data practices.

Calls handled by the AI receptionist may be recorded or transcribed for quality assurance and service delivery purposes. A disclosure that calls may be handled by an automated assistant is displayed on all client websites where this service is active.

Our website uses cookies to enhance your browsing experience and analyze traffic patterns. We use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our site

You may disable cookies through your browser settings at any time. Some features of our website may not function correctly if cookies are disabled.

Cool Flow USA implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as you remain a client or as necessary to fulfill the purposes outlined in this policy. Upon written request, we will delete your personal data within 30 days, except where retention is required by applicable Georgia or federal law.

You have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data
• The right to opt out of marketing communications at any time
• The right to data portability where applicable

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of its sale. Cool Flow USA does not sell personal information.

Cool Flow USA may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify active clients of material changes via email. Continued use of our website or services after any update constitutes acceptance of the revised policy.